Claims Filing
Reimbursement Claims Process
File a Claim via GenConnect
Learn how to file a claim via GenConnect here.
Fill out, completely
and correctly, the Reimbursement Claim Form. Upload the necessary documents.
To view the list of Claims required documents, click Claims Checklist.
Click Submit for Generali Claims Department’s assessment of the filed claims.
A notification will be sent to your GenConnect mobile application. This is to update you of the status of your claim or if additional requirements will be needed for submission.
If claim is approved, this will be credited to your enrolled Bank Account within 14 working days. Please ensure you have submitted the accomplished Auto – Credit Arrangement (ACA) form.
Day 1 is counted on the day Claims has confirmed completion of the Claims requirements.
Life Insurance Claims Process
Applicable for Group Life / Personal Accident
Fill out, completely and correctly, the Claims Online Form. Upload the necessary documents.
Click Submit for Generali Claims Department’s assessment of the filed claims.
An email will be sent to your registered email address within 15 days from the time of filing. This is to notify you of the status or if additional requirements will be needed to be submitted.
If claim is approved, this will be credited to your registered Bank Account. Please ensure you have submitted your accomplished Auto-Credit Arrangement (ACA) Form.
Credit Life Insurance Claims Process
View checklist of Claims Requirements
Learn how to file a claim via Claims Online Form here.
Fill out, completely and correctly, the Claims Online Form. Upload the necessary documents
Click Submit for Generali Claims Department’s assessment of the filed claims.
An email will be sent to your registered email address within 15 days from the time of filing. This is to notify you of the status or if additional requirements will be needed to be submitted.
If claim is approved, this will be credited to your registered Bank Account. Please ensure you have submitted your accomplished Auto-Credit Arrangement (ACA) Form.
