What We Offer

Digital Access to Insurance Services

At Generali Philippines, we make insurance easy to access for everyone. We offer life protection and security right at your fingertips. You can now reach us at anytime you need us at anywhere.

What are the benefits of our digital insurance services?

We deliver these services to all individual members, HR and intermediary partners, and health care providers.

• No more waiting; Get to contact us 24 hours a day, 7 days a week
• No need to do extra work to get your insurance needs; We will give an easier way for you to see information or ask documents from us
• No more paper for your insurance needs; Save the environment with us by using our digital insurance services

What is GENCONNECT?

GenConnect is a mobile application for individual members. You as an individual member may:

• Go to a health care provider without showing a card
• Know more of your insurance benefits
• Talk to a doctor thru our 24/7 Call – A – Doc services
• Contact us for your medical needs; We will give you a Letter of Authority (LOA) for your health check-ups
• Submit and track your reimbursements for your medical bills
• See the nearest health care provider to you
• Take note of your doctor’s advice
• Set an alarm to remind you to take your medicines or vitamins

Connect with us with GenConnect for free!

Download GenConnect now! Type ‘GenConnect PH’ on Google Play or AppStore.

To learn how to use the GenConnect app, please see the handbook here for more information.

Consulting* with a reliable doctor has never been this easy.

• Consult with reliable doctors anytime.
• Conveniently schedule consultations anywhere using your phone.
• No need for a Letter of Authorization for every consultation.
• Zero charges on your health benefit limit.
• Talk to a doctor within the comforts of your own home
• Get access to regular consultations with a wide range of medical specialists.

24/7 Call-A-Doc is available via GenConnect, powered by

NO ACCESS TO A MOBILE APP? You may still consult via the 24/7 Call–A–Doc numbers below, powered by

*Non-emergency cases only

What is GENPORTAL?

GenPortal is a web service to help you manage your employees’ benefits. You as a HR or intermediary partner may:

• Get access to our services 24 hours a day, 7 days a week
• Enroll your employees right away in your insurance plan
• Make your employees secure by enrolling their beneficiary/ies in their insurance plan
• Make sure your company’s insurance plan is active by posting your payment

Access GenPortal by clicking on ‘Log In’ at the upper corner of this website and choose ‘As an HR’.

To learn how to use the GenPortal app, please see the handbook for HR clients here and Intermediaries here for more information.

What is GENNETWORK?

GenNetwork is a web and mobile application to assist you in managing Generali members Letter of Authority (LOA) requests. You as a health care provider may:

• Get to access our services 24 hours a day, 7 days a week
• Easily request for or validate an LOA; No need to call us

Access GenNetwork by clicking on ‘Log In’, at the upper corner of this website, and choose ‘As a Provider. Download GenNetwork now! Type ‘GenNetwork’ on Google Play or AppStore.

For technical concerns, please email us at customercare@generali.com.ph.