Privacy Notice To Website Users
Generali Life Assurance Philippines, Inc. (GLAPI) processes your personal information
Generali Life Assurance Philippines, Inc. (herein referred to as the Company), with registered office at 10 flr. Petron Mega Plaza, 358 Sen. Gil Puyat Avenue, Makati City, 1209 Philippines, processes your personal data as the Personal Information Controller.
For any questions or if you wish to exercise your right with respect to the processing of your personal data, you can contact our Data Protection Officer through privacy@generali.com.ph or may give as a call at +63 888.0808.
What is Personal Information
“Personal Information” refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put with other information would directly and certainly identify an individual. Domain names and Internet Protocol addresses are not considered personal information.
We collect no personal information about you unless you voluntarily participate in an activity that asks for information (i.e. sending an e-mail, applying for some type of license or permit, or participating in a survey). If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of www.generali.com.ph.
If personal information is requested on the web site or volunteered by the user, the law may protect it. However, this information is a public record, once you provide it, and may be subject to public inspection and copying if not protected by law.
Users are cautioned that the collection of personal information requested from or volunteered by children online or by e-mail will be treated the same as information given by an adult and may be subject to public access.
How we use your Personal Data
By browsing, reading pages or downloading information on our website www.generali.com.ph, we automatically gather and store specific technical information about your visit. The following information below never identifies who you are.
- The Internet Protocol address and domain name used but not the e-mail address. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol address to download the pages you request to your computer;
- The type of browser and operating system and the connection speed;
- The date and time you visited this site;
- The web pages or services you accessed at this site; and
- The web site you visited prior to coming to this web site.
Such data or information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. Our systems analyze web site logs to continually improve the value of the materials available on our sites. Web site logs are not personally identifiable, and we make no attempt to link them with the individuals that browse www.generali.com.ph.
At the event of your visit to www.generali.com.ph you are participating in our survey or send an e-mail to us, the following information will be collected without being prejudicial to your rights:
- E-mail Addresses – The e-mail address and contents of the e-mail
- Survey Feedback – Any information you volunteered in response to a survey. The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. The information is retained in accordance with the law.
- Specific mailing lists – specific individual names may be added to specific mailing lists only on the basis of your explicit consent to regularly receive certain documents (e.g., news, funds quotation, commercial information, etc.);
- Registration – to access certain services, the website could provide for the acquisition of data through a specific form. This information is used only to reply to the sender’s requests or to provide the requested services and not for other purposes;
- Discussion rooms (forums): in case “discussion rooms” are activated on this website, certain personal data could be collected, if you participate to the discussion. Such data will not be used for any different purposes.
We will be using your e-mail addresses in order to respond to you. This may be to reply to you, to address issues you identify, to further improve our web site, or to forward the e-mail to another agency for appropriate action. Survey information is used only for the purpose designated.
With whom we share your personal data
Except as set out in this Privacy Notice, GLAPI will not disclose any personal data without your permission unless we are legally entitled or required to do so or if we believe that such action is necessary to protect and/or defend GLAPI’s rights, property or personal safety and those of our users/customers or other individuals.
What are the rights you can exercise with respect of processing your personal data
GLAPI acknowledges the rights afforded to data subjects under the Data Privacy Act of 2012, it includes rights such as:
- the right to be informed that your personal information will be collected and processed,
- the right to be furnished information in relation to the processing of your personal information,
- the right of reasonable access to your personal information held by GLAPI,
- the right to dispute any error in your personal information and have it corrected,
- the right to erasure or blocking of your personal information from GLAPI if said information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or no longer necessary for the purposes for which they were collected,
- the right to object to the processing of your personal information,
- the right to lodge a complaint before the National Privacy Commission, and
- the right to damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
Data Subjects who wishes to access their personal information may send us a request through privacy@generali.com.ph. Depending on the nature of the request, GLAPI may charge a reasonable fee for providing access to your personal information.
Furthermore, you have also the right to request that GLAPI correct any inconsistencies or inaccuracies in your personal information. This may be done through sending an email at privacy@generali.com.ph.
Your right to file a complaint to the National Privacy Commission
In cases where you consider that the processing of your personal information is violative of applicable privacy laws, you have the right to file a formal complaint to the National Privacy Commission. To file a complaint, the data subject may opt to personally go to the NPC Office or electronically sent it via complaints@privacy.gov.ph.
How long do we retain your personal data
Generally, we retain your personal data only for as long as necessary for the fulfillment of the purposes for which the data was obtained or for the establishment, exercise or defense of legal claims, or for legitimate business purposes, or as provided by law.
Changes and Updates of the Privacy Notice
Considering possible amendments of the applicable privacy laws, the Company may integrate and/or update, wholly or partially, this privacy notice. Any changes, integration or updates will be communicated in compliance with applicable laws through publication on the company’s website www.generali.com.ph.
Privacy Notice For Our Customers and Other Persons Interested In Our Products
Generali Life Assurance Philippines, Inc. (GLAPI) processes your personal information
Generali Life Assurance Philippines, Inc. (herein referred to as the Company), with registered office at 10th flr. Petron Mega Plaza, 358 Sen. Gil Puyat Avenue, Makati City, 1209 Philippines, processes your personal data as the Data Controller.
For any questions or if you wish to exercise your right with respect to the processing of your personal data, you can contact our Data Protection Officer through privacy@generali.com.ph or may give as a call at +63 888.0808.
Which Personal Data We Use
GLAPI is processing only the personal data strictly necessary to achieve the purposes in the preceding item. Depending on the insurance service requested, we mainly process:
- Biographical and Identification Data
- Contact Information
- Insurance Policy Contract
- Tax and Bank Account details
- Your regulatory filings
How we use your Personal Data
We process your personal data in order to be able to perform the insurance services you have requested or expected in your favor as part of business relationship, including, for example:
- As part of regulatory obligations, we may be processing personal information to identify whether a customer is posing Money Laundering/Terrorist Financing risk.
- Formulation of insurance proposals consistent with your insurance needs.
- Preparation of estimates and subsequent renewals.
- Execution of life and non-life contracts and or supplementary pension products,
- Collection of premiums, additional payments, and other activities provided for by the contract.
- Settlement of claims or other services.
- Exercise and defense of the Company’s rights.
- Performance of internal controls and statistical activities.
Further, to the extent necessary in order to provide our services, we also process personal data which we lawfully (e. g., for executing orders, performing contracts or on the basis of your consent) receive from other entities within Generali Group. We also process personal data from publicly available sources (e. g., debtor directories, land registers, commercial registers and registers of associations, press, media, Internet) which we lawfully obtain and are permitted to process. Relevant personal data collected and processed in the context of our business relationship may be:
- identification data for business purposes (name, business phone number, business addresses, function)
- in some cases, criminal records check.
Why the provision of your personal data is required?
We process the aforementioned data in compliance with the provisions of the Data Privacy Act of 2012 as well as other data protection laws and regulations. Furthermore, we process such information in order to properly manage our business relationship as it is necessary in the implementation of insurance relationship with you. Also, we are guided by the following basis:
- performance of contractual obligations – If you (as an individual) are the contracting party, the processing of personal data is carried out in order to take steps necessary for entering into a contract or for performing a contract in the field of freight forwarding and transportation related services.
- safeguarding legitimate interest – Where necessary, we process your data above and beyond the actual performance of our contractual obligations in order to safeguard the legitimate interests pursued by us or by a third party.
- on the basis of your consent – Insofar as you have granted us consent to the processing of personal data for specific purposes, the lawfulness of such processing is based on your consent. Any consent granted may be revoked at any time.
With whom we share your personal data
Personal Data may only be transfer where it is strictly required or necessary to satisfy the purpose for which the personal data was collected. In the ordinary course of business, GLAPI may make personal information available to:
- Between and among Generali Group for lawful purpose such as verification of identity in accordance with the Company’s prescribed verification procedure, business development, data processing, analysis and management, surveys, product and service offers, account servicing, marketing activities, risk management purposes, collections purposes;
- Accredited third party service providers and vendors necessary for the purposes of carrying out GLAPI products and services;
- Medical Information Database administered by the Philippine Life Insurance Association (PLIA) and accessible to life insurance companies for purposes allowed under IC Circular Letter No. 2016-54, Loan Database administered by the Credit Information Corporation and other databases administered by similar agencies;
- Government or regulatory bodies or any person to whom GLAPI must disclose data: (a) under a legal and/or regulatory obligation in that jurisdiction applicable to GLAPI; or (b) pursuant to an agreement between GLAPI and the relevant government, regulatory body or other person.
What are the rights you can exercise with respect of processing your personal data
GLAPI acknowledges the rights afforded to data subjects under the Data Privacy Act of 2012, it includes rights such as:
- the right to be informed that your personal information will be collected and processed,
- the right to be furnished information in relation to the processing of your personal information,
- the right of reasonable access to your personal information held by GLAPI,
- the right to dispute any error in your personal information and have it corrected,
- the right to erasure or blocking of your personal information from GLAPI if said information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or no longer necessary for the purposes for which they were collected,
- the right to object to the processing of your personal information,
- the right to lodge a complaint before the National Privacy Commission, and
- the right to damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
Data Subjects who wishes to access their personal information may send us a request through privacy@generali.com.ph. Depending on the nature of the request, GLAPI may charge a reasonable fee for providing access to your personal information.
Furthermore, you have also the right to request that GLAPI correct any inconsistencies or inaccuracies in your personal information. This may be done through sending an email at privacy@generali.com.ph.
Your right to file a complaint to the National Privacy Commission
In cases where you consider that the processing of your personal information is violative of applicable privacy laws, you have the right to file a formal complaint to the National Privacy Commission. To file a complaint, the data subject may opt to personally go to the NPC Office or electronically sent it via complaints@privacy.gov.ph.
How long do we retain your personal data
Generally, we retain your personal data only for as long as necessary for the fulfillment of the purposes for which the data was obtained or for the establishment, exercise or defense of legal claims, or for legitimate business purposes, or as provided by law.
Changes and Updates of the Privacy Notice
Considering possible amendments of the applicable privacy laws, the Company may integrate and/or update, wholly or partially, this privacy notice. Any changes, integration or updates will be communicated in compliance with applicable laws through publication on the company’s website www.generali.com.ph.
Privacy Notice To Suppliers and Professionals
Generali Life Assurance Philippines, Inc. (GLAPI) processes your personal information
Generali Life Assurance Philippines, Inc. (herein referred to as the Company), with registered office at 10th flr. Petron Mega Plaza, 358 Sen. Gil Puyat Avenue, Makati City, 1209 Philippines, processes your personal data as the Data Controller.
For any questions or if you wish to exercise your right with respect to the processing of your personal data, you can contact our Data Protection Officer through privacy@generali.com.ph or may give as a call at +63 888.0808.
What personal information we collect for our Suppliers
GLAPI for the purpose of establishing legitimate business transaction with its suppliers, we will be collecting the following information from our suppliers:
- Name
- Address
- Email Address
- Phone Numbers
- Financial and Credit Information
- Background information from third party providers
You may give us data about you filling in forms on our website www.generali.com.ph or by corresponding to us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, avail our insurance products, participate in social media discussions and enter a competition, promotion or survey.
How we use your Personal Data
GLAPI will only use your personal data when the law allows us to. Most commonly, we will use your personal data under the following premises:
- Where we need to perform due diligence in relation to AML regulations;
- Where we need to abide with the contract we have entered with you;
- Where it necessary for our legitimate interest and your interest.
With whom we share your personal data
Personal Data may only be transfer where it is strictly required or necessary to satisfy the purpose for which the personal data was collected. In the ordinary course of business, GLAPI may make personal information available to:
- Between and among Generali Group for lawful purpose and as needed.
- Accredited third party service providers and vendors.
- Government or regulatory bodies or any person to whom GLAPI must disclose data: (a) under a legal and/or regulatory obligation in that jurisdiction applicable to GLAPI; or (b) pursuant to an agreement between GLAPI and the relevant government, regulatory body or other person.
What are the rights you can exercise with respect of processing your personal data
GLAPI acknowledges the rights afforded to data subjects under the Data Privacy Act of 2012, it includes rights such as:
- the right to be informed that your personal information will be collected and processed,
- the right to be furnished information in relation to the processing of your personal information,
- the right of reasonable access to your personal information held by GLAPI,
- the right to dispute any error in your personal information and have it corrected,
- the right to erasure or blocking of your personal information from GLAPI if said information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or no longer necessary for the purposes for which they were collected,
- the right to object to the processing of your personal information,
- the right to lodge a complaint before the National Privacy Commission, and
- the right to damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
Data Subjects who wishes to access their personal information may send us a request through privacy@generali.com.ph. Depending on the nature of the request, GLAPI may charge a reasonable fee for providing access to your personal information.
Furthermore, you have also the right to request that GLAPI correct any inconsistencies or inaccuracies in your personal information. This may be done through sending an email at privacy@generali.com.ph.
Your right to file a complaint to the National Privacy Commission
In cases where you consider that the processing of your personal information is violative of applicable privacy laws, you have the right to file a formal complaint to the National Privacy Commission. To file a complaint, the data subject may opt to personally go to the NPC Office or electronically sent it via complaints@privacy.gov.ph.
How long do we retain your personal data
Generally, we retain your personal data only for as long as necessary for the fulfillment of the purposes for which the data was obtained or for the establishment, exercise or defense of legal claims, or for legitimate business purposes, or as provided by law.
Changes and Updates of the Privacy Notice
Considering possible amendments of the applicable privacy laws, the Company may integrate and/or update, wholly or partially, this privacy notice. Any changes, integration or updates will be communicated in compliance with applicable laws through publication on the company’s website www.generali.com.ph.
Privacy Notice for Job Applicants
Generali Life Assurance Philippines, Inc. (GLAPI) processes your personal information
Generali Life Assurance Philippines, Inc. (herein referred to as the Company), with registered office at 10th flr. Petron Mega Plaza, 358 Sen. Gil Puyat Avenue, Makati City, 1209 Philippines, processes your personal data as the Data Controller.
For any questions or if you wish to exercise your right with respect to the processing of your personal data, you can contact our Data Protection Officer through privacy@generali.com.ph or may give as a call at +63 888.0808.
Which Personal Data We Use
GLAPI is processing only the personal data strictly necessary to achieve the purposes in the preceding item. we mainly process:
- Application for employment
- Contact Information
- Health Data for assessing eligibility for positions and fitness to work and provision of facilities in the workplace to accommodate health problems.
How we use your Personal Data
We process your personal data in order to be able to perform the insurance services you have requested or expected in your favor as part of business relationship, including, for example:
- in order to take steps at the request of the Applicant prior to entering into a contract;
- As part of regulatory obligations, we may be processing personal information to identify whether a person is posing Money Laundering/Terrorist Financing risk.
- in some cases, criminal records check.
- For assessment of qualifications and fitness to the job
Why the provision of your personal data is required?
We process the aforementioned data in compliance with the provisions of the Data Privacy Act of 2012 as well as other data protection laws and regulations. Furthermore, we process such information in order to properly manage our business relationship as it is necessary in the implementation of insurance relationship with you. Also, we are guided by the following basis:
- performance of contractual obligations – If you (as an individual) are the contracting party, the processing of personal data is carried out in order to take steps necessary for entering into a contract or for performing a contract in the field of freight forwarding and transportation related services.
- safeguarding legitimate interest – Where necessary, we process your data above and beyond the actual performance of our contractual obligations in order to safeguard the legitimate interests pursued by us or by a third party.
- on the basis of your consent – Insofar as you have granted us consent to the processing of personal data for specific purposes, the lawfulness of such processing is based on your consent. Any consent granted may be revoked at any time.
With whom we share your personal data
Personal Data may only be transfer where it is strictly required or necessary to satisfy the purpose for which the personal data was collected. In the ordinary course of business, GLAPI may make personal information available to:
- Between and among Generali Group for lawful purpose
- Accredited third party service providers and vendors necessary for the purposes of carrying out GLAPI products and services;
- Government or regulatory bodies or any person to whom GLAPI must disclose data: (a) under a legal and/or regulatory obligation in that jurisdiction applicable to GLAPI; or (b) pursuant to an agreement between GLAPI and the relevant government, regulatory body or other person.
What are the rights you can exercise with respect of processing your personal data?
GLAPI acknowledges the rights afforded to data subjects under the Data Privacy Act of 2012, it includes rights such as:
- the right to be informed that your personal information will be collected and processed,
- the right to be furnished information in relation to the processing of your personal information,
- the right of reasonable access to your personal information held by GLAPI,
- the right to dispute any error in your personal information and have it corrected,
- the right to erasure or blocking of your personal information from GLAPI if said information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or no longer necessary for the purposes for which they were collected,
- the right to object to the processing of your personal information,
- the right to lodge a complaint before the National Privacy Commission, and
- the right to damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
Data Subjects who wishes to access their personal information may send us a request through privacy@generali.com.ph. Depending on the nature of the request, GLAPI may charge a reasonable fee for providing access to your personal information.
Furthermore, you have also the right to request that GLAPI correct any inconsistencies or inaccuracies in your personal information. This may be done through sending an email at privacy@generali.com.ph.
Your right to file a complaint to the National Privacy Commission
In cases where you consider that the processing of your personal information is violative of applicable privacy laws, you have the right to file a formal complaint to the National Privacy Commission. To file a complaint, the data subject may opt to personally go to the NPC Office or electronically sent it via complaints@privacy.gov.ph.
Electronic documents must be digitally signed and in .PDF format (if practicable), on page sizes compliant with the Efficient Use of Paper Rule. If submitted in this digital format, the NPC may charge fees for printing.
If submitting through a portable electronic data storage device, similar portable data storage devices containing the same files must also be given to any opposing party so named. One portable data storage device is equivalent to one copy. If the portable data storage device is infected with malware, the documents will not be considered as having been filed.
How long do we retain your personal data?
Generally, we retain your personal data only for as long as necessary for the fulfillment of the purposes for which the data was obtained or for the establishment, exercise or defense of legal claims, or for legitimate business purposes, or as provided by law.
Changes and Updates of the Privacy Notice
Considering possible amendments of the applicable privacy laws, the Company may integrate and/or update, wholly or partially, this privacy notice. Any changes, integration or updates will be communicated in compliance with applicable laws through publication on the company’s website www.generali.com.ph.
