With effect from 1st July 2016, the operations of Generali Pilipinas Life Assurance Company, Inc. (GPLAC) have been reorganized.

GPLAC has been renamed BDO Life Assurance Company, Inc. (BDO Life)1 while Generali Pilipinas Insurance Company, Inc. (GPIC) has been renamed Generali Life Assurance Philippines Inc. (Generali Philippines)2.

All existing individual life policies written by GPLAC prior to 1st July, 2016 including the BDO Mortgage Redemption Insurance (MRI) Program will continue to be serviced by BDO Life.

All existing group business including Employee Benefits coverage (Life & Health) written by GPLAC prior to 1st July will continue to be serviced by Generali Life Philippines.

There will be no impact on the terms and conditions of all existing policies.

1 BDO Life is a wholly-owned subsidiary of BDO Unibank, Inc.
2 Generali Life Philippines is a wholly-owned subsidiary of the Generali Group.

Please click the link below to be redirected to the BDO Life site.

Please click the link below to be redirected to the Generali Life Philippines site.


Should you have further questions, please feel free to get in touch with us:
BDO Life
Telephone Number: 885-4110
Email: we-care@bdolife.com.ph

Generali Life
Telephone Number: (63) 2 580-6600 & (63) 2 894-1135

Home Group Life

Availment Procedure for Non-accredited Providers
IN-PATIENT/OUT-PATIENT Availment through Reimbursement:

Reimbursement Requirements

  For OUT-PATIENT claim:
  • Fully Accomplished GP Out-Patient Claim Form
  • Original Official Receipts
  • Medical Certificate
  • Original Doctor’s Prescription of medicines bought
  • Laboratory and Diagnostic Exam Requests

For IN-PATIENT claim:
  • Fully Accomplished GP In-Patient Claim Form
  • Clinical Summary
  • Original Official Receipts of hospital bill, professional fees, laboratory and X-ray fees
  • Statement of Account and Charge Slips
  • Original Doctor/s’ Prescription if medicines were bought outside the hospital.

Reminders:

  1. In case you forget to bring your GP network card, please call the 24/7 GP Alarm Center (AC) for assistance so AC representatives can endorse your availment to any accredited clinic / hospital.
  2. For blanket hospitals, you will be “billed back” for any excess charges incurred.
  3. For Members with HMO Plan, incremental charges will be applied for members who availed of a higher room category.
  4. The turnaround time for processing claims is seven (7) working days from receipt of complete reimbursement documents.
  5. Claimants have 90 calendar days from availment date (for Out-Patient cases) / discharge date (for In-Patient cases) to file his/her reimbursement claim.

You must surrender the Generali network card to your HRD upon resignation from the company.